Policies

Return Policy

We want you to love your Wig Fixx ritual. If something isn't right, here's how it works.

14-day window, unopened only

Returns are accepted within 14 days of delivery on products that are unopened, unused, and in their original, sealed packaging. Items showing signs of use, opened seals, or missing packaging cannot be accepted for hygiene reasons.

How to start a return

Email returns@wigfixx.com within 14 days of delivery with your order number and the item(s) you'd like to return.
We'll send you a return authorization (RMA) and the return address within 1 business day.
Ship the items back at your own cost (we recommend a tracked service). Original shipping charges are non-refundable.
Once we receive and inspect your return, we'll process your refund within 3–5 business days.

Refund timeline

Refunds are issued to the original payment method. Most card refunds appear in 5–10 business days depending on your bank. You'll get an email confirmation when the refund is sent.

Non-returnable

Opened or used wig care products
Final sale, clearance, or "Mystery" bundle items
Gift cards
Items returned more than 14 days after delivery

Damaged or wrong item?

If your order arrived damaged or you received the wrong item, email hello@wigfixx.com within 48 hours of delivery with photos and your order number. We'll replace it or refund you in full — no return shipping needed.

Exchanges

We don't offer direct exchanges. To swap items, please return the original (per the steps above) and place a new order.

Auto-Ship subscriptions

You can pause, skip, or cancel an Auto-Ship anytime in your account. Already-shipped subscription orders fall under the same 14-day, unopened return policy.